At Lillian Voyager, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Return Eligibility
You may request a return or exchange within 7 days from the date your order is delivered. To be eligible for a return:
The item must be unused, unworn, and in its original packaging
All tags, labels, and accessories must be intact
Proof of purchase (order confirmation or receipt) must be provided
How to Request a Return
To initiate a return, please email us at [email protected] within 7 days of delivery. Include:
Your order number
The item(s) you wish to return
Reason for the return
Photos (if the item arrived damaged or defective)
Our team will respond within 2 business days with further instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged or incorrect. We recommend using a tracked shipping method to avoid lost packages.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, a refund will be issued to your original payment method (where applicable) or processed as store credit or exchange, depending on your location and payment method.
Please allow 5–10 business days for your refund to be processed after we receive the returned item.
Non-Returnable Items
The following items are not eligible for return or refund:
Used or worn gear
Items damaged due to misuse or neglect
Clearance or final sale items
Exchanges
If you received the wrong item or a defective product, we’ll replace it at no extra cost. Please contact us within 3 days of delivery with photos and details.
Late or Missing Refunds
If you haven’t received your refund within the expected time:
Recheck your payment method
Contact your bank or payment provider
If you’ve done all of this and still have not received your refund, email us at [email protected]
Contact Us
If you have any questions about this policy or need assistance, contact us at:
Email: [email protected]
