Thank you for shopping with Lillian Voyager. We are committed to delivering your order efficiently and securely, no matter where you are in the world.
Order Processing
All orders are processed within 1–2 business days after confirmation. You will receive a confirmation email once your order has been accepted, followed by a notification when your order has been shipped.
Please ensure all shipping details are accurate at the time of checkout. Incorrect or incomplete information may result in delays or failed delivery.
Shipping Methods
We partner with reliable logistics providers to ensure your order arrives safely. All deliveries are made to the address you provide during checkout. A tracking number will be sent to your email once the order is dispatched, allowing you to follow its progress.
Shipping Fees
Shipping fees, if applicable, will be calculated and displayed during checkout. In some cases, promotional offers may include free shipping based on order value or destination.
Cash on Delivery Orders
For locations where Cash on Delivery (COD) is available, payment must be made in full at the time of delivery. If payment is refused or the package is not accepted, the order will be marked as undeliverable and may not be reshipped.
Order Tracking
Once your package has been dispatched, you’ll receive an email with your tracking number and a link to monitor its progress. If you do not receive this information within a reasonable time after placing your order, please contact us at [email protected].
Undelivered or Lost Packages
If your order is marked as delivered but you did not receive it, please contact us immediately. We will work with the courier to investigate the issue. Lost packages will be resolved on a case-by-case basis.
Customs & Duties
International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and vary depending on your country’s regulations. Lillian Voyager is not responsible for any delays or charges incurred at customs.
Contact Us
If you have any questions or concerns about your shipment, please reach out to us at:
Email: [email protected]
